Complaints Procedure

We strive to provide quality dental care appropriate to your needs, in a pleasant and stress free environment. Occasions do occur where there may be concerns or complaints about the way you are treated. We hope that the following complaints procedure will help you.

Full confidentiality is assured in bringing your complaint to our attention.

Point of contact personnel in first instance

Your concerns can be advised verbally and in confidence to Dr Kishore Kumar or the practice manager.

Formal Complaint

These should be addressed in writing to either Dr Kishore Kumar or the practice manager. The practice will acknowledge the complaint in writing, usually within 3 working days. All complaints received will be investigated, and the outcome will be sent usually within 10 working days from date of receipt. If the complaint is unable to be investigated within 10 working days the patient will be notified, giving full disclosure for the delay, giving a more reasonable time frame for the investigation to be completed.

Complaints Referral

We do hope we can resolve any complaints and we will use this information to continue to improve our service. You can also seek assistance from:

The Dental complaints service,
The Lansdowne building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER
Tel: 0845 120 540
www.dentalcomplaints.org.uk
or
General Dental Council, 37 Wimpole street London, W1M 8DQ
Tel: 020 7167 6000 www.gdc-uk.org